Data protection information according to the GDPR
1. name and address of the controller responsible for processing
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is
Alya Cutie Onlineshop
2. use of cookies
The Internet pages of the company use cookies. Cookies are data that are stored by the Internet browser on the user's computer system. The cookies can be transmitted to a page when it is called up and thus enable the user to be identified. Cookies help to simplify the use of websites for users.
In addition, we also use temporary cookies to optimize user-friendliness, which are stored on your end device for a specified period of time. If you visit our site again to use our services, it is automatically recognized that you have already visited us and which entries and settings you have made so that you do not have to enter them again.
The data processed by cookies is required for the purposes mentioned to protect our legitimate interests and those of third parties in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.
It is possible to object to the setting of cookies at any time by changing the settings in your internet browser. Laws Cookies can be deleted.
This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links:
Internet Explorer: windows.microsoft.com/en-DE/windows-vista/Block-or-allow-cookies
Firefox: support.mozilla.org/en/kb/cookies-allow-and-reject
Chrome: support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
Safari: support.apple.com/kb/ph21411?locale=en_DE
Opera: help.opera.com/Windows/10.20/en/cookies.html
Please note that if you deactivate cookies, you may not be able to use all the functions of our website to their full extent.
3. when visiting the website
When the website is accessed, data and information is collected by an automated system. This information is temporarily stored in a so-called log file. The following information is collected without any action on your part and stored until it is automatically deleted:
(1) Information about the browser type and version used
(2) The user's operating system
(3) The user's internet service provider
(4) The IP address of the user
(5) Date and time of access
(6) Websites from which the user's system accesses our website (referrer)
(7) Websites that are accessed by the user's system via our website
We process the aforementioned data for the following purposes
- Ensuring a smooth connection to the website,
- Ensuring convenient use of our website,
- evaluating system security and stability and
- for other administrative purposes.
The legal basis for data processing is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person.
We also use cookies and analysis services when you visit our website. You can find more detailed explanations on this in sections 3 and 12 of this privacy policy. The log file data is always stored separately from other personal user data.
4 Newsletter
If you have expressly consented in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address to send you our newsletter on a regular basis. If you subscribe to our company's newsletter, the data in the respective input mask will be transmitted to the controller.
When registering for the newsletter, the user's IP address and the date and time of registration are stored. This serves to prevent misuse of the services or the data subject's email address. The data is not passed on to third parties. An exception is made if there is a legal obligation to pass on the data.
The data is used exclusively for sending the newsletter. Subscription to the newsletter can be terminated by the data subject at any time. It is possible to unsubscribe at any time, for example via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request at any time to fan@fan69.de by email.
Consent to the storage of personal data can also be revoked at any time.
5. options for contacting us
It is possible to contact us via the e-mail address provided. If the data subject contacts the controller via one of these channels, the personal data transmitted by the data subject will be stored automatically. Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR on the basis of your voluntarily given consent.
The data is stored solely for the purpose of processing or contacting the data subject. The data will not be passed on to third parties.
6 Routine erasure and blocking of personal data
The controller processes and stores personal data of the data subject only for as long as is necessary to achieve the purpose of storage. Personal data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject.
As soon as the purpose of storage ceases to apply or a storage period prescribed by the aforementioned regulations expires, the personal data is routinely blocked or deleted.
7 Rights of the data subject
If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller
7.1 Right to information
You can request confirmation from the controller as to whether personal data concerning you is being processed by us.
If such processing is taking place, you can request the following information from the controller:
a. the purposes for which the personal data are processed;
b. the category of personal data being processed
c. the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed
d. the envisaged period for which the personal data concerning you will be stored, or, if specific information on this is not possible, the criteria used to determine that period
e. the existence of a right to rectification or erasure of personal data concerning you, a right to restriction of processing by the controller or a right to object to such processing
f. the existence of a right to lodge a complaint with a supervisory authority
g. all available information about the origin of the data if the personal data is not collected from the data subject
h. the existence of automated decision-making, including profiling, referred to in Art. 22 (1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.
You have the right to request information as to whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
7.2 Right to rectification
You have a right to rectification and/or completion vis-à-vis the controller if the processed personal data concerning you is incorrect or incomplete. The controller must make the rectification without undue delay.
7.3 Right to restriction of processing
You may request the restriction of the processing of personal data concerning you under the following conditions
a. if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
b. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead
c. the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims; or
d. if you have objected to processing pursuant to Art. 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override your grounds.
If the processing of personal data concerning you has been restricted, this data - apart from its storage - may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.
If the restriction of processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.
7.4 Right to erasure
7.4.1 You have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
a. The personal data concerning you are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
b. You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
c. You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
d. The personal data concerning you has been processed unlawfully.
e. The deletion of personal data concerning you is necessary to fulfill a legal obligation under Union law or the law of the Member States to which the controller is subject.
f. The personal data concerning you have been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.
7.4.2 If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) GDPR, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you as the data subject have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.
7.4.3 The right to erasure does not apply if the processing is necessary
a. for exercising the right of freedom of expression and information
b. for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
c. for reasons of public interest in the area of public health in accordance with Art. 9 para. 2 lit. h and i and Art. 9 para. 3 GDPR
d. for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Art. 89 para. 1 GDPR, insofar as the right referred to in para. 1 is likely to render impossible or seriously impair the achievement of the objectives of that processing, or
e. for the establishment, exercise or defense of legal claims.
7.5 Right to information
If you have asserted the right to rectification, erasure or restriction of processing against the controller, the controller is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification or erasure of the data or restriction of processing, unless this proves impossible or involves a disproportionate effort.
You have the right to be informed of these recipients by the controller.
7.6 Right to data portability
You have the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to which the personal data has been provided, where
a. the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and
b. the processing is carried out by automated means.
In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
7.7 Right to object
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.
The controller will no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.
If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.
If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes.
In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.
7.8 Right to revoke the declaration of consent under data protection law
You have the right to withdraw your declaration of consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
7.9 Automated decision-making in individual cases, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision
a. is necessary for the conclusion or performance of a contract between you and the controller
b. is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
c. with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 para. 1 GDPR, unless Art. 9 para. 2 lit. a or g applies and appropriate measures have been taken to protect the rights and freedoms as well as your legitimate interests.
With regard to the cases referred to in a. and c., the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.
7.10 Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.
The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Art. 78 GDPR.
8. disclosure of data to third parties
Data will not be passed on to third parties.
We only pass on your personal data to third parties if:
- you have given your express consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR,
- the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data,
- in the event that there is a legal obligation for the disclosure pursuant to Art. 6 para. 1 sentence 1 lit. c GDPR, and
- this is legally permissible and necessary for the processing of contractual relationships with you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR.
9 Legal basis of the processing
Insofar as we obtain the consent of the data subject for the processing of personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis.
When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Article 6(1)(b) GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual measures.
Insofar as the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, Article 6(1)(c) GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Article 6(1)(d) GDPR serves as the legal basis.
If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Article 6(1)(f) GDPR serves as the legal basis for the processing. The legitimate interest of our company lies in the performance of our business activities.
10. analysis tools
The tracking measures listed below and used by us are carried out on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR. With the tracking measures used, we want to ensure a needs-based design and the continuous optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provision. The respective data processing purposes and data categories can be found in the corresponding tracking tools.
10.1 Google Analytics
We use Google Analytics on our website, a web analytics service provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics uses “cookies”, which are text files placed on your device, to help the website analyze how users use the site. Google Analytics may also use so-called web beacons (invisible graphics). These web beacons can be used to analyze information such as visitor traffic on websites. The information generated by cookies and web beacons about the use of our website (including the user's IP address) is transferred to a Google server, possibly in the USA or other third countries, and stored there. This information may be passed on by Google to Google's contractual partners.
Information on Google's existing Privacy Shield certification and other relevant data on data processing by Google in the context of the use of Google services can be found in this privacy policy under section “6) Information on Google services”.
The following types of data are processed by Google
- Online identifiers (including cookie identifiers)
- IP address
- Device identifiers
In addition, you can find more detailed information on the information processed at https://www.google.com/intl/de/policies/privacy/#infocollect under “Data we receive based on your use of our services” and at https://privacy.google.com/businesses/adsservices/.
We only use Google Analytics with activated IP anonymization (“anonymize IP”). This means that your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
Furthermore, we have concluded an order processing contract with Google for the use of Google Analytics (Art. 28 GDPR). Google processes the data on our behalf to evaluate your use of the website, to compile reports on website activity for us and to provide us with other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
By integrating Google Analytics, we pursue the purpose of analyzing user behavior on our website and being able to react to it. This enables us to continuously improve our offering.
The legal basis for the processing of personal data described here is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest required for this lies in the great benefit that the functions described above have for our offer. The statistical evaluation of user behavior enables us in particular to respond and optimize our offer in line with our interests.
Within the scope of order processing, Google is entitled to commission subcontractors. You can find a list of these subcontractors at https://privacy.google.com/businesses/subprocessors/.
10.2 Google AdSense
This website uses Google AdSense, a service for integrating advertisements from Google Inc (“Google”). Google AdSense uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. Google AdSense also uses so-called web beacons (invisible graphics). These web beacons can be used to analyze information such as visitor traffic on these pages.
The information generated by cookies and web beacons about the use of this website (including your IP address) and the delivery of advertising formats is transmitted to a Google server in the USA and stored there. This information may be passed on by Google to contractual partners of Google. However, Google will not merge your IP address with other data stored by you.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
11. Data Security
We use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser when you visit our website. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
We also use suitable technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
12. use of payment service providers (payment service providers)
12.1 PayPal
When paying via PayPal, credit card via PayPal, PayPal Express, direct debit via PayPal or - if offered - “purchase on account” or “installment payment” via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), as part of the payment processing. The transfer takes place in accordance with Art. 6 para. 1 lit. b GDPR and only insofar as this is necessary for payment processing.
PayPal reserves the right to carry out a credit check for the payment methods credit card via PayPal, direct debit via PayPal or - if offered - “purchase on account” or “installment payment” via PayPal. For this purpose, your payment data may be passed on to credit agencies in accordance with Art. 6 para. 1 lit. f GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check with regard to the statistical probability of non-payment for the purpose of deciding on the provision of the respective payment method. The credit report may contain probability values (so-called score values). If score values are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical procedure. The calculation of the score values includes, but is not limited to, address data. Further data protection information, including information on the credit agencies used, can be found in PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.
If you have selected PayPal Express as your payment method, we will provide the following personal data to PayPal (Europe) S.á.r.l. & Cie, S.C.A. for further processing of the payment
- Total amount of the order
- Reference on the PayPal account.
If you have stored your PayPal account in our online store, you also have access to your PayPal account e-mail address. PayPal will then send the following data about your order back to us so that the order can be processed:
- Encrypted PayPal account number
- your e-mail address
- First and last name
- Delivery address
Further information on PayPal's data protection can be found at https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE.
12.2 Instant bank transfer
On our website we offer, among other things, the payment Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna Bank AB (publ)”).
In cooperation with Klarna, we offer instant bank transfer, purchase on account and the Klarna installment purchase financing service as payment options. When paying with Klarna, you never have to enter your account details and you only pay when you have received the goods.
With the Klarna invoice and Klarna installment purchase payment methods, delivery to a delivery address other than the billing address is not possible. We ask for your understanding.
Klarna invoice
When purchasing on account with Klarna, you always receive the goods first and you always have a payment period of 14 days. Further information and Klarna's full terms and conditions for purchase on account can be found here: Link to Klarna (New Window)
Klarna installment purchase
With the Klarna installment purchase financing service, you also receive the goods first. All your purchases are then collected on one invoice at the end of the following month. You can then pay this invoice in flexible installments, but you can also pay the total amount at any time. Further information on the Klarna installment purchase financing service can be found here (link to Klarna (New Window)). You can download the full terms and conditions for Klarna installment purchase here (Klarna terms and conditions (PDF)).
Instant bank transfer
With the help of the “Sofortüberweisung” procedure, we receive a payment confirmation from Klarna Bank AB (publ) in real time and can immediately begin to fulfill our obligations.
If you have opted for the “Sofortüberweisung” payment method, you transmit the PIN and a valid TAN to Klarna Bank AB (publ), which they can use to log into your online banking account. After logging in, Klarna Bank AB (publ) automatically checks your account balance and carries out the transfer to us using the TAN you provided. It then immediately sends us a transaction confirmation. After logging in, your turnover, the credit limit of the overdraft facility and the existence of other accounts and their balances are also checked automatically.
In addition to the PIN and TAN, the payment data you have entered and your personal data are also transmitted to Klarna Bank AB (publ). Your personal data includes your first and last name, address, telephone number(s), email address, IP address and any other data required for payment processing. The transmission of this data is necessary to establish your identity beyond doubt and to prevent attempts at fraud.
The transfer of your data to Klarna Bank AB (publ) is based on Art. 6 para. 1 lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing for the performance of a contract). You have the option of withdrawing your consent to data processing at any time. A revocation does not affect the effectiveness of data processing operations in the past.
Klarna checks and evaluates the consumer's data and exchanges data with other companies and credit agencies (credit check) if there is a legitimate reason to do so. If the consumer's creditworthiness is not guaranteed, Klarna AB may refuse Klarna's payment methods to the customer and must point out alternative payment options. Your personal data will be treated in accordance with the Data Protection Act and will not be passed on to third parties for advertising purposes. For more information about Klarna visit www.klarna.com
13. Social Media
We use social plug-ins from social networks on our website on the basis of Art. 6 para. 1 sentence 1 lit. f GDPR in order to make our company better known. The underlying advertising purpose is to be regarded as a legitimate interest within the meaning of the GDPR. Responsibility for data protection-compliant operation must be guaranteed by the respective provider. We integrate these plug-ins using the so-called two-click method to protect visitors to our website in the best possible way. Or we set a simple link to the corresponding website.
13.1 Facebook
Social media plugins from Facebook are used on our website to make their use more personal. We use the “LIKE” or “SHARE” button for this purpose. This is an offer from Facebook.
When you visit a page on our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which integrates it into the website.
By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted directly from your browser to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can directly associate your visit to our website with your Facebook account. If you interact with the plugins, for example by clicking the “LIKE” or “SHARE” button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.
Facebook can use this information for the purposes of advertising, market research and the needs-based design of Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.
If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options to protect your privacy can be found in Facebook's data protection information (https://www.facebook.com/about/privacy/).
13.2 Twitter
Our websites use functions of Twitter, Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA. When you access our pages with Twitter plug-ins, a connection is established between your browser and the Twitter servers. Data is already transmitted to Twitter. If you have a Twitter account, this data can be linked to it. If you do not wish this data to be associated with your Twitter account, please log out of Twitter before visiting our site. Interactions, in particular clicking on a “Re-Tweet” button, are also forwarded to Twitter. You can find out more at https://twitter.com/privacy.
13.3 Instagram
Functions of the Instagram service are integrated on our website. These functions are offered by Instagram Inc, 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the transmitted data or its use by Instagram.
You can find more information on this in Instagram's privacy policy: https://help.instagram.com/519522125107875
14. Live Chat Smartsupp
The live chat tool “Smartsupp” is used on our website. This live chat software enables visitors to our website to receive quick and uncomplicated answers to any questions they may have. The user of the live chat is not obliged to provide personal or company details. All information provided is on a voluntary basis. The user's IP address is anonymized in accordance with the statutory provisions. The chat history is stored and analyzed anonymously. To enable the user to chat in real time on the website, “cookies”, i.e. text files, are stored on the user's computer. The user can find more details in the data protection information of “Smartsupp”: smartsupp.com/privacy
15. Duration of the storage of personal data
Personal data is stored for the duration of the respective statutory retention period. After this period has expired, the data will be routinely deleted, unless there is a need to initiate or fulfill a contract.
16. Topicality and amendment of this privacy policy
This privacy policy is currently valid and was last updated in May 2021.
Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this data protection declaration.